100% ROI Driven Call Center Outsourcing Service for your Business
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Microsoft Certified and Verified Since 2015.
Microsoft Certified and Verified Since 2015.
Microsoft Certified and Verified Since 2015.
Silaris Business Outsourcing Pvt Ltd offer best in class call center services, both inbound & outbound, to clients from different industries such as banking and financial, healthcare, insurance, manufacturing, travel and hospitality, automotive, energy utilities, logistics, retail and consumer, telecommunication and others. We provide 24 X 7 call center solutions to stay connected with your clients and customers to provide business solution around the clock.
We provide affordable call center services to startups, medium and large size companies. We are one of the trusted outsource call center services provider for companies in USA, Canada, UK, Australia, Germany, Japan, India and other countries. Our skilled and dedicated professionals provide exceptional information or technical support service to the customers. We also take customers complaints, orders and process payment over phone.
Over 2 decades of experience as a leading global call center services provider. Silaris Business Outsourcing has been providing quality services resulting in subsequently increased conversion rates, improved sales and satisfied customers. We can restructure the procedure of customer services with an aim to accomplish surprising business growth & profitability.
We can provide you with call center outsourcing services that will perfectly meet your organization's needs. Our focus is on detailed product awareness & quality of services to implement noteworthy value to your brand. With us by your side, you can be assured that your valuable customers will get the much-needed attention. We are one of the leading call center outsourcing companies with sales & delivery centers in USA & India.
Silaris Business Outsourcing ensures that you are never faced with the trouble of insufficient customer support. We are focused towards bridging the gap that prevails between the customer & business with our 24x7 call centers. Start experiencing better & improved sales, conversion rates, & a fleet of satisfied customers with Silaris Business Outsourcing ’s call center outsourcing services.
An Inbound call center is devised to provide support, sales, services, and in general answer queries of customers over the phone. The competitive world of modern-day amalgamates the quality of inbound calling with customer satisfaction. The better help you offer your customers, the more are the chances of you converting them into revenue-generating customers with utmost customer satisfaction. The challenge faced with an inbound call center services is maintaining it efficiently. The cost of hiring a specialized staff along with maintaining an infrastructure to well equip all the necessities is quite high. Since not every business can employ state-of-the-art infrastructure for the task, it is wise to outsource inbound contact center service to a service matter expert. Silaris Business Outsourcing is here to help!
An outbound call center consists of a group of call center agents which make outgoing calls to existing as well as prospective customers. High-quality and efficient outbound call center services are imperative for the business. It is with the help of outbound calls that successful sales calls, customer service, and execution of marketing research surveys and analysis are handled well. Keeping track of the business happenings and ensuring effective business operations are the essential drivers for marketing success. Though essential, it is undeniable that the cost of setup can be formidable for business, hence outbound call center outsourcing would be the correct option.
Telemarketing is one of the most popular and dynamic marketing strategies. This direct approach can be called word of mouth technique that helps spread the word pertaining to the product or services to the target audience. Telemarketing services act as an extension of your business which helps generate interest in the potential customers about new launches, products, and services. Efficient telemarketing services helps in boosting sales and business. Handling telemarketing services need expertise and at times difficult to handle in-house. This is why most of the companies have resorted to a better alternative and that is investing in telemarketing outsourcing services.
A brand’s credibility is measured by the count of its satisfied customers. It is brand’s prime responsibility to improve customer care effectiveness and help companies minimize the overhead cost and enhance the customer satisfactions. It is significantly important to offer a support service to customers to avert any inconvenience the customers may face. The task of comprehensive customer care support is not always possible to be managed in-house. Therefore, one must outsource this hefty task to a professional customer care outsourcing companies. Customer care outsourcing helps you focus on your business and enhances the relationship between the customers and the brand.
Email support services are essential to handle all the technical issues and other important operational tasks. Email saves are a great amount of time and manpower, by sending across issues and resolutions or follow ups on mails. All the troubleshooting process or clients guideline instructions can be sent over mail with ease. It is imperative that the email support service for any business is strong and prompt, since businesses take important decision on basis of the emails. They are even necessary for internal communication of the business. Hence, businesses look to outsource email support services to an expert company. Business can save time and money by using email services for marketing and sales and even support and services to clients globally. With effective email support services businesses can reach out important goals and make business more profitable.
Chat support services are a boon that helps companies and organizations manage their customers better by imparting them an online platform for support, grievances, and any other related issue to the core task. Chat support service is an effective communication channel that aids as a prominent support tool. With the help of live chat support outsourcing service, the business marketing conversion rate of prospect leads into revenue-generating customers is increased. No heavy initial investment or high operational expenses are administered on the business. In a digital age online chat support services is a must have tool for your business to stay head of your competitors. It saves company money and time as chat agents can serve more clients rather than on any other medium like phone or email. Live chat is convenient for customers as it connects customer instantly with an agent and get immediate and inter active response. In addition chat support services helps agents to know the customer better and provide better sales and service support with increased efficiency.
Respect for the individual. Thoughtful and responsible.
Delivering on commitments. Honesty and fairness in action.
Silaris Business Outsourcing is a prominent call center service provider that adheres to the highest standards of quality. Our quality assurance team keenly observes & regulates that all the call center operations are performed up to the specified standards.
Being a leading call center outsourcing services company, we offer a variety of customer engagement channels such as phone, email, live chat etc. to allow you to reach an extensive section of the customers quickly that in turns, result in increased customer satisfaction & retention.
Our all-inclusive Analytics provide crucial insights related to the performance of your brand & its market value which facilitates complete understanding of the product, to the consumer. Right analytics and data help in more profitability and enhance customer service.
Our entire contact center outsourcing services are performed through latest technologies, which can be successfully incorporated with the Customer Relationship Management tools. Our outsourced call center solutions help business provide technology enabled global call center services.
In order to maintain the perfect communication skills & make the employees keep updated about the industry knowledge, we provide regular training & development of our call center outsourcing services staff.
We are a global call center services provider & ensure that our customers get incessant support. We provide a pertinent & constant customer service experience with a single point of contact & instantly respond to the customer questions during the sales process.
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